Effective Date: July 13, 2026 — Version 1.0
These Terms of Service ("Agreement") are entered into between Drift Line Holdings LLC d/b/a Home Pros Direct, a Wyoming limited liability company ("Company," "we," "us"), and the individual or business entity completing the signup process ("Client," "you").
BY CHECKING THE ACCEPTANCE BOX, CLICKING "SET UP MY ACCOUNT" (OR SIMILAR BUTTON), AND SUBMITTING PAYMENT, YOU (1) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS AGREEMENT, (2) AGREE TO BE BOUND BY ITS TERMS, AND (3) REPRESENT THAT YOU ARE AUTHORIZED TO BIND THE BUSINESS IDENTIFIED IN YOUR SIGNUP INFORMATION. IF YOU DO NOT AGREE, DO NOT COMPLETE SIGNUP.
1. SERVICES
Company supplies qualified home-improvement leads ("Qualified Leads") to Client in the trade vertical(s) and service territory selected by Client at signup or as agreed with Client's account manager (the "Services"). Company generates leads through its own marketing systems and delivers them to Client as set forth in Section 5.
2. FEES AND BILLING AUTHORIZATION
(a) Monthly Account Fee. Client shall pay a recurring account fee of $197 per month, billed in advance on the monthly anniversary of signup. The monthly fee covers account setup, CRM configuration, onboarding, and ongoing account management. If a promotional discount or free period is stated in Client's signup offer or onboarding confirmation, the monthly fee (or discounted fee) begins when that promotional period ends; otherwise the first monthly fee is due at signup.
(b) Per-Lead Fees. Client shall pay a fixed fee per Qualified Lead delivered, at the per-lead rate for Client's trade vertical stated at signup or in Client's onboarding confirmation (the "Per-Lead Rate"). Per-lead fees are charged as leads are delivered, or batched at Company's discretion.
(c) Stored Payment Authorization. By submitting payment information, Client authorizes Company to securely store Client's payment method and to initiate recurring and merchant-initiated charges to that payment method for the fees described in this Section 2, without further authorization for each charge, until this Agreement is terminated as provided herein. Client agrees to keep payment information current. Client may update its payment method or revoke this authorization by contacting [email protected]; revocation without providing an alternative payment method constitutes notice of termination under Section 9.
(d) Failed Payments. If a charge fails, Company may retry the payment method and will notify Client. Lead delivery may be suspended while any balance is unpaid, and continued payment failure is grounds for termination for cause.
3. QUALIFIED LEAD CRITERIA
A lead is a "Qualified Lead" when it meets all of the following: (1) confirmed homeowner; (2) verified name; (3) verified phone number; (4) verified address within Client's agreed service territory; (5) the homeowner requests a free inspection, quote, estimate, or service; and (6) the homeowner's responses satisfy the trade-specific qualification criteria for Client's vertical as stated in Client's onboarding confirmation (e.g., for roofing: roof age of ten (10) or more years or indicated roof damage).
4. LEAD CREDIT AND REPLACEMENT POLICY
Company stands behind lead quality. If a delivered lead has invalid or unreachable contact information (wrong number, disconnected line, or invalid address), Client may request a credit or replacement by notifying its account manager within five (5) business days of delivery. Approved credits are issued as replacement leads or account credit, at Company's discretion. Credits are not available for leads that do not convert to appointments or sales, homeowner changes of mind, Client's delay in contacting the lead, or other outcomes within the homeowner's or Client's control. This Section states Client's sole remedy for lead-quality issues.
5. DELIVERY AND ACCOUNT SUPPORT
Company shall deliver Qualified Leads to Client through Company's designated CRM. Company will provide Client with an account manager for setup, ongoing maintenance, and support of Client's CRM instance. Client may request a pause of lead flow at any time by written notice to its account manager; monthly account fees continue to accrue during any pause unless otherwise agreed in writing.
6. BILLING DISPUTES — CONTACT US FIRST
Client agrees to raise any billing question or dispute directly with Company at [email protected] or +1 (813) 521-7375 before initiating any dispute with Client's card issuer or financial institution, and to allow Company fourteen (14) business days to review and resolve the matter in good faith. If Company determines a service failure or billing error was due solely to Company's error, Company will issue an appropriate credit or refund. Except as provided in Sections 4 and 6, all payments are final and non-refundable. Client acknowledges that initiating a payment dispute for charges that were properly authorized under Section 2 and delivered under Section 5 constitutes a breach of this Agreement, and Company reserves the right to contest any such dispute with the records of Client's acceptance of this Agreement, delivery logs, and communications.
7. COMPLIANCE AND CRM USE RESTRICTIONS
Company's CRM is to be used exclusively for management of leads delivered under this Agreement. Client shall not use the CRM to send unsolicited messages, links, or third-party content. Client is solely responsible for its own contact with leads, including compliance with all applicable laws governing telephone, text, and email outreach. If Client's use of the CRM or Client's own outreach results in any penalty, fine, or regulatory enforcement, Client shall be solely responsible and shall indemnify and hold Company harmless.
8. CONFIDENTIALITY
Client may receive information of a confidential and proprietary nature to Company, including work product, training materials, financial information, marketing strategies, market research, lead and mailing lists, business terms, and pricing ("Confidential Information"). Client shall keep Confidential Information strictly confidential, use it only in performance under this Agreement, and not disclose it to any third party without Company's written permission. Client shall notify Company immediately of any loss or unauthorized disclosure of Confidential Information.
9. TERM AND TERMINATION
This Agreement begins on the date of Client's acceptance and continues month to month. Either party may terminate at any time, without cause, upon written notice to the other party. To terminate, Client must complete Company's off-boarding form (available from Client's account manager). Termination is effective at the end of the then-current monthly billing period, and Client remains responsible for all fees for Services rendered and leads delivered through the effective date of termination. Company may terminate immediately for cause, including payment failure or breach of Sections 7 or 8.
10. INTELLECTUAL PROPERTY
Company retains all ownership rights, including copyright and other intellectual property rights, in all Company-created work product, systems, and materials. No intellectual property is transferred or licensed to Client under this Agreement.
11. WARRANTIES AND REPRESENTATIONS
Each party represents and warrants that it is free to enter into this Agreement and that doing so does not violate any agreement with a third party. Client represents that it is a business purchasing the Services for commercial purposes, and not a consumer.
12. DISCLAIMER OF LIABILITY
COMPANY MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING NON-INFRINGEMENT, MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. USE OF COMPANY'S SERVICES SHOULD BE BASED ON CLIENT'S OWN DUE DILIGENCE. COMPANY DISCLAIMS LIABILITY FOR ANY ACTIONS OR INACTIONS OF HOMEOWNERS OR LEADS AND FOR ANY MONETARY PENALTIES ARISING FROM CLIENT'S VIOLATION OF ANY REGULATIONS GOVERNING TELEPHONE OR TEXT SOLICITATION.
13. RESULTS DISCLAIMER
Company may reference results, outcomes, or case studies. Company cannot guarantee success by Client's purchase of the Services; individual results vary, and any results displayed in Company materials are not guaranteed or typical.
14. INDEMNIFICATION
Client agrees to indemnify, defend, and hold harmless Company, its affiliates, employees, and agents from and against all third-party suits, claims, demands, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorney's fees) to the extent resulting from Client's breach of this Agreement or applicable law, or breach of any contractual or fiduciary obligation owed by Client to a third party.
15. LIMITATION OF DAMAGES
COMPANY'S ENTIRE LIABILITY UNDER THIS AGREEMENT, AND CLIENT'S EXCLUSIVE REMEDY, IS LIMITED TO THE AMOUNTS ACTUALLY PAID BY CLIENT TO COMPANY UNDER THIS AGREEMENT IN THE THREE (3) MONTHS PRECEDING THE CLAIM. NEITHER PARTY IS LIABLE FOR CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS OR OPPORTUNITY, OR LOSS OF DATA, WHETHER OR NOT FORESEEABLE.
16. DISPUTE RESOLUTION; GOVERNING LAW; VENUE
This Agreement is governed by the laws of the State of Wyoming, without regard to conflict-of-law rules. In the event of a dispute arising out of or relating to this Agreement, the parties shall first attempt resolution through good-faith mediation, conducted remotely via video conference, with a neutral mediator selected cooperatively and costs split equally; the parties will use commercially reasonable efforts to begin mediation within fifteen (15) business days of mediator selection and conclude within thirty (30) days. If mediation fails, either party may file suit exclusively in the state or federal courts located in the State of Wyoming, and each party irrevocably submits to the jurisdiction of such courts.
17. GENERAL PROVISIONS
Assignment. This Agreement is personal to the parties; neither party may assign it without the other's written consent, except Company may assign to a successor of substantially all its business or assets. Force Majeure. Neither party is liable for failure to perform (except payment obligations) due to causes beyond its reasonable control; the affected party shall give notice within five (5) days. Waiver. Failure to enforce any provision is not a waiver of the right to later enforce it. Severability. If any provision is unenforceable, the remainder stays in full force. Entire Agreement. This Agreement, together with Client's signup information and onboarding confirmation, is the entire agreement between the parties and supersedes all prior discussions. Amendment. Company may update these Terms prospectively by posting a revised version and notifying Client by email at least fifteen (15) days before the changes take effect; continued use of the Services after the effective date constitutes acceptance. Changes do not apply retroactively. Notices. Notices must be in writing by email — to Company: Drift Line Holdings LLC d/b/a Home Pros Direct, [email protected], phone +1 (813) 521-7375; to Client: the email address provided at signup.